OkCupid has a complete large amount of users. About 150,000 of these are online at any provided moment. In order that means lots of great conversations and connections, and a number that is good of for the client Experience group, too.
Not just do users have questions regarding things such as giving communications and reporting users (it’s maybe not an amazing globe), there is also questions regarding just just how our customer care works. To obtain an improved grasp on the subject, we chatted with this Director of Customer Enjoy and a residential district Moderator through the client Experience group about the process that is handling of such as for instance reporting, banning, harassment and help.
Name: DCE (Director of Client Experience)
the length of time you’ve worked at OkCupid? 6 Ѕ years
just how long maybe you have worked at OkCupid? three years